Returns & Refunds Policy
Thank you for shopping with us at getyourkey.store If you’re not satisfied with your purchase, we recommend reviewing the terms outlined in our Returns & Refunds policy below. Please note, these terms only apply to products bought directly from our website.
Definitions and Interpretations
Capitalized terms hold the same meaning, whether in singular or plural form.
– Company: (“We”, “Us”, “Our”) refers to Getyourkey and ITECHONLINE LTD, located at 5 BRAYFORD SQUARE LONDON ENGLAND E1 0SG, registered under England and Wales laws No.16221171.
– Goods: Refers to the digital and physical items available for sale on our platform.
– Orders: Refers to the request made by you to purchase Goods from our service.
– Service: Refers to our website.
– Website: Refers to the site accessible from getyourkey.store
– You: Refers to the individual or entity using or accessing our Service.
Digital Product Returns
Overview
As digital products are typically available for immediate use after purchase, returns are generally not accepted after delivery, unless specified under the conditions below.
Eligibility for Return
Returns may be considered in the following situations:
– The digital product has not been used and can be verified as unused.
– The product delivered does not match the description on our website, and this has been confirmed by our customer service team.
– The digital item was previously accessed before your purchase.
– A breach of our platform’s usage policy has been confirmed.
Refunds
Refunds will be granted under the following circumstances:
– A duplicate charge occurred for the same product.
– The product is defective, and the issue cannot be resolved within a reasonable time.
How to Request a Refund
To request a refund, please contact us within 14 days of your purchase, providing the following details:
– Your order ID.
– Reason for the refund request (optional).
– Any supporting evidence, if relevant.
Once your request is received, we will review it and, if approved, initiate the refund to your original payment method.
Non-Eligible Purchases
Refunds or returns will not be processed in the following cases:
– The product has already been delivered and used.
– Issues arise due to buyer error or misunderstanding.
Refund Processing Time
If your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account.
Delayed or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card provider. If the issue persists, contact our customer service team for further assistance.
This Returns & Refunds policy is part of our Terms & Conditions and clarifies both your rights and our obligations regarding purchases made on our platform.
Contact Us
For any questions regarding our Returns & Refunds policy, please reach out to us at:
Email: support@getyourkey.store
Please note that if a digital product has already been downloaded or used, a refund cannot be processed.